Support

Need help with HippoSplit? Email us at support@hipposplit.com.

We usually reply within 1-2 business days. Premium users may receive priority support when available.

What We Can Help With

Account access, login, or email changes.
Creating groups, inviting members, or guest access.
Adding, editing, deleting, or restoring expenses.
Receipt scanning, AI parsing, or incorrect extracted items.
Split methods, balances, settlement suggestions, reports, or recurring expenses.
Premium subscriptions, billing portal access, refunds, duplicate charges, or paid-but-not-fulfilled purchases.
Data export, account deletion, privacy requests, or security concerns.
Bug reports, feature requests, and product feedback.

What To Include

To help us investigate faster, include:

The email address on your HippoSplit account.
A short description of the issue.
The group name or group ID, if relevant.
The expense date, amount, currency, or receipt filename, if relevant.
For billing issues: purchase date, purchase type, receipt, invoice, checkout session, or app store order ID.
Screenshots only if they do not expose sensitive information.

Do not send passwords, full payment card numbers, bank account numbers, government IDs, private keys, access tokens, or other sensitive documents.

Billing And Refunds

For refunds, include the purchase date and whether the purchase was a monthly or yearly subscription. See our Refund Policy for windows and details.

For “paid but no Premium” issues, include any receipt or checkout information. We will verify payment status and fulfillment records before restoring access or issuing a refund.

Privacy And Data Requests

For privacy, export, correction, or deletion requests, email support@hipposplit.com from the email address linked to your HippoSplit account. We may ask for additional verification before completing the request.

Security Issues

If you believe you found a security issue or unauthorized account access, email support@hipposplit.com with “Security” in the subject line. Include enough detail for us to reproduce or investigate the issue, but do not include sensitive data unless we ask for it through a secure process.